Privacy Policy

Trueway Registration Company operates the website https://truewayregistration.com. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website or avail our services.

This Policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (“DPDPA”), the Information Technology Act, 2000, and other applicable Indian laws. By accessing our website or submitting any information to us, you consent to the practices described in this Policy.

1. Scope

This Policy applies to all personal data collected through:

• Our website

• Contact forms, emails, phone calls, or WhatsApp communication

• Any documents or information you provide while availing our registration and compliance services

2. Information We Collect

A. Information you provide

• Contact details (name, email address, phone number, company name, city) – collected via the “Get In Touch” form or direct inquiry

• Business/registration-related data (GSTIN, IEC, PAN, address, documents required for EPR, ISO, FSSAI, customs clearance, etc.) when you engage us for services

• Any other information you voluntarily share

3. Purpose of Processing Your Data

We process your personal data only for the following legitimate purposes:

• To respond to your inquiries and provide quotes

• To deliver our consultancy services (EPR registration, company formation, licenses, compliance filings, etc.)

• To communicate with you regarding services, updates, or regulatory changes

• To improve our website and services

• To comply with legal and regulatory obligations (e.g., filing on CPCB, GST, DGFT portals)

• For internal record-keeping and dispute resolution

4. Sharing of Personal Data

We may share your data only in the following cases:

• With government/regulatory portals (CPCB, GSTN, DGFT, etc.) only when required to process your registration/compliance applications

• With trusted third-party service providers (e.g., payment gateways, cloud storage, or legal partners) who are contractually bound to protect your data

• When required by law, court order, or government authority

We do not sell your personal data to any third party for marketing purposes.

5. Data Security

We are committed to 100% Data Security. Your documents and personal information are protected with enterprise-level security measures, including encryption, access controls, and regular backups. We take reasonable steps to prevent unauthorised access, alteration, or disclosure.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purpose for which it was collected or as required by law. Once the purpose is fulfilled, the data is securely deleted or anonymised.

7. Your Rights under DPDPA

You have the right to:

• Access your personal data

• Correct or update inaccurate data

• Withdraw consent (where processing is based on consent)

• Request erasure of data (subject to legal requirements)

• Lodge a grievance

To exercise any of these rights, please write to us at marketing@truewayregistration.com.

8. Children’s Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect data from minors.

9. Cookies

We use essential cookies to make the website function properly. You can manage cookie preferences through your browser settings. We do not use cookies for targeted advertising.

10. Changes to this Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it periodically.

11. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Grievance Officer Trueway Registration 19D/H/23, Goabagan Street, Beadon Street, Kolkata – 700006 Email: marketing@truewayregistration.com Phone: 9641121738 / 9123720126

We will acknowledge and resolve your grievance within the timelines prescribed under the DPDPA.